How can I track my order?

All orders include a tracking number for your convenience. After your order is dispatched, you will receive an email with your tracking number. This enables you to track your shipment at any time. If you do not receive the email, please check your spam folder and ensure you whitelist “rejuvit.co” to avoid missing important updates. Additionally, you can always find your tracking number on our website.

https://rejuvit.co/pages/track-your-order

How long does it take to process my order?

Orders are typically processed within the same or next business day, depending on the time of your purchase. Most orders are dispatched from our warehouse within 24 to 48 hours after processing. While 95% of orders adhere to this timeframe, please be aware that unforeseen circumstances may occasionally cause delays. Orders placed over the weekend will be processed on the following business day. Note that our warehouse does not operate on North American public holidays and weekends.

Shipping:

On average, delivery takes between 7 to 14 days once the order has been processed. You can track your package throughout its journey.

Please note that once the package leaves our warehouse, we have no control over the delivery timeframes, which can sometimes be subject to delays.

How long does international shipping take outside the United States?

International shipments usually arrive within 2 to 6 weeks, although some orders may arrive sooner. Once a package departs from our warehouse, we cannot control the exact delivery time, which can be influenced by factors such as carrier logistics, weather conditions, address accuracy, and customs processes in your country. Some destinations may face restrictions due to regulatory requirements or logistical challenges.

Please refer to our list of restricted destinations to verify if we can deliver to your location.  (NOTE:  This will be added soon)

What should I do if my parcel is delayed?

While we strive for timely deliveries, delays can occasionally occur after the parcel is handed over to the carrier. Significant delays are uncommon, but if you suspect your parcel is delayed, returned, or lost, please contact us through our website support email or via Facebook Page. For a swift response, provide your order number, email address, and the exact name used for the order. We aim to respond to email inquiries within 12 hours, with quicker responses on weekdays. Please avoid sending multiple messages about the same issue in a single day, as this may activate spam filters and delay our response.

What if I entered the wrong shipping address?

Please ensure the shipping address and recipient name are correct at the time of purchase. If you realize a mistake or your address changes, contact us immediately via webchat or Facebook Messenger. We will do our best to update your information, but once the order is processed and shipped, changes cannot be guaranteed. Reshipments due to address errors are at our discretion.

Shipping Fees

Details on shipping costs can be found in our shipping cost article. Shipping fees are non-refundable under our Money-Back Guarantee, and refunds apply only to the product price.  (NOTE:  This is subject to change and will be updated frequently)

Customs and Import Charges

For orders outside the United States, local customs offices may impose handling fees and taxes upon arrival. These charges are the recipient’s responsibility. We recommend checking with your local customs office for current fees to avoid unexpected costs and delays. Rejuvit has no control over these charges and cannot provide estimates, as they vary by country. Taxes, customs fees, and import charges are non-refundable.